- Build and develop relationships with new and existing clients via phone
- Process orders by phone, web and email.
- Proactively sell and generate quality sales leads for field sales colleagues (i.e. selling offers/promotions).
- Make outbound sales prospecting calls and develop all sales opportunities.
- Place orders in the correct manner ensuring payment is taken correctly.
- Answer all sales calls professionally and efficiently and deal with customer/ potential customer requests for information.
- Be responsible for helping to meet challenging group sales targets through proactively selling products and services to business customers.
- Process orders and to ensure that all orders are dispatched with 100% accuracy
- Ensure customer satisfaction, including prompt dealing with customer complaints or concerns.
- Work closely with the Purchasing and Production Departments to ensure that stock is at suitable levels and liaise with all other departments to ensure orders are fulfilled within the required timeframe.
- Expedite/progress orders with Despatch.
- Previous sales parts experience - Office environment
- Identifying area for new sales opportunities
- Confident in making outbound sales calls.
- Ability to build and develop new and existing relationships
- Previous experience of processing orders
- Strong customer service experience