Resident Liaison Officer

Howells Recruitment

Posted 10 hours ago, valid for 14 days

Bolton, Lancashire BL1 6LU, England

Full Time

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Sonic Summary

The Resident Liaison Officer position is a full-time, permanent role based in Bolton with a salary of £28,000 plus a car allowance, requiring the use of your own vehicle.
The role involves developing positive relationships with residents during refurbishment and maintenance works in social housing.
Candidates should ideally have experience working with a main contractor on similar projects, although training will be provided on the job.
Key responsibilities include visiting tenants, resolving complaints, and attending tenant forum meetings to keep residents informed.
A full clean driving license and the ability to work proactively in a team-oriented environment are essential for this position.

Resident Liaison Officer - Social Housing Planned Works

Based in Bolton

Full time, permanent

£28,000 + car allowance (own vehicle required!!)

Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in the Bolton area.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.Key Responsibilities include:

Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

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