Customer Service Administrator

An experienced Customer Service Administrator, preferably with previous insurance experience, is needed to join our team at Arkwright Insurance, a leading insurance company based in Bolton, on a full-time basis.

Due to growth within the company, this exciting opportunity has arisen to work within our busy broking team.

This is an excellent opportunity to further your career by joining a leading insurance company!

About Us

At Arkwright Insurance, we pride ourselves on being “a great place to work” where we empower and inspire our people to perform, offer them opportunities to grow and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Key Responsibilities:

• Assist with the delivery of services and products to meet the consumer’s needs
• Work across teams to drive the achievement of business objectives and process improvement
• Be accountable for quality assurance of products and services, enabling high levels of customer satisfaction, repeat work, and minimising complaints.
• Process and respond to queries via telephone and email. We pride ourselves on being “a great place to work”
• Update and manage records
• Inbound and outbound telephone calls

Required Skills:

• The successful applicant must have high attention to detail
• Have excellent communication skills and a great phone manner with the ability to build rapport and show empathy
• Be a good fact-finder – you will ask the right questions at the right time to really understand what our customers need from you
• Someone who enjoys working and learning with others around them to deliver fantastic customer service, the ability to understand our digital methods and how they can make things simple and quick for our customers
• A positive, can-do attitude with the ability to have difficult conversations and overcome objections
• Competent and confident on the telephone
• Excellent personal effectiveness and the ability to meet deadlines
• Ability to be held accountable and to take responsibility for their role in the business
• Target-focused, ensuring compliance and quality are maintained
• Articulate, assertive and self-motivated.
• Attention to detail whilst maintaining the ability to see the bigger picture.
• Excellent interpersonal skills, specifically relating to client liaison and engagement with co-workers

Desirable Experience:

• Previous experience in an admin role
• Previous experience working in the insurance/sales sector

Benefits:

• Full training and support will be given
• 21 days annual leave + bank holidays
• A Family Friendly policy that helps you balance your work and family responsibilities

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles including; Customer Support Coordinator, Client Service Specialist, Customer Relations Administrator, Customer Experience Coordinator, Customer Service Office Manager, Client Support Administrator, Customer Care Coordinator, and Customer Service Operations Specialist may also be considered for this role.