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We are seeking an energetic and committed Telesales representative for a large customer service fulfilment centre based in Greater Manchester. The successful applicant will be responsible for making outbound sales calls to businesses, promoting our services, and building lasting customer relationships. The role will involve business development duties including prospecting, lead generation & business conversion, all whilst account managing.
Client Details
The client we represent is a well-known entity in the FMCG industry. Providing fulfilment services for business & personal needs, the client operates on a national scale & is looking to upscale their operations into this year.
Description
Key responsibilities consist of:
- Full process account management duties.
- Initiate outbound sales calls to businesses to promote company services.
- Build and maintain strong customer relationships.
- Work towards sales targets and KPIs.
- Provide excellent customer service at all times.
- Evaluate potential leads, identify key decision-makers within the prospect's organisation.
- Keep pertinent data updated according to agreed-upon call, contact, and quality targets each day.
- Minute logging.
- Quantify and achieve a minimum number of meetings daily.
- Act on decision-maker activities and incoming prospect/lead sheets to secure appointments and drive sales.
- When necessary, discover leads and conduct pre-qualification.
- Professional in a business-like manner, aiding account managers in compiling campaign data for reporting purposes.
- Update and maintain customer records in the company database.
- Contribute to team sales strategy discussions.
- Handle customer queries and complaints professionally.
- Participate in ongoing training and development initiatives.
Profile
A successful Telesales representative should have:
- A strong motivation for sales.
- Business orientated and independent.
- Excellent verbal communication skills.
- Prior experience in a relative field of logistics or delivery.
- A customer-focused approach.
- Proficiency in using database software.
- Ability to work well in fast-paced high-volume environment.
- Ability to work well in a team.
- Strong problem-solving skills.
Job Offer
- Salary from 25,000 to 27,000
- Monthly commission bonus expected Year 1 earnings 35,000
- Hybrid working (3 days office)
- Enhanced annual leave scheme 30 days annual leave + birthday off
- Life assurance & insurance
- Permanent full-time opportunity
- Internal progression
- Annual salary review
