Deputy Building Manager

Deputy Building Manager

An exciting opportunity has arisen for a Deputy Building Manager to join the team!

As Deputy Building Manager, you’ll be responsible for supporting the Building Manager with the operation and management of a Purpose-Built Student Accommodation. You will support the Building Manager with managing a small team and be responsible for some of the lettings, tenant management, including rent collection, and health and safety for the building.

Primary Responsibilities:

Tenant Management:

Manage:

• Be vigilant of student welfare issues and offer advice or signpost where necessary.
• Respond to student queries and help resolve any complaints.
• Ensure students adhere to terms of tenancy and any internal policies/procedures.
• Manage student events throughout the academic year.
• Measure the customer experience using internal surveys, and act upon results.

Assist with:

• The check in and inventory process.
• The rent collection from students under instruction from head office
• The check out and deposit return process.

Building Operations:

• Ensure all planned preventative maintenance is carried out as required (this may involve carrying out tasks, delegating to other staff or outsourcing).
• Ensure health and safety guidelines, and any internal policies or procedures, are adhered to by staff, students, visitors and contractors.
• Identify maintenance issues and seek to resolve these.
• Obtain quotes for servicing and maintenance works.
• Review RAMS where required.
• Ensure the building is compliant, with risks identified and appropriately managed
• Manage stock levels and order supplies.
• Help manage building turnaround from one academic year to the next, including maintenance and cleaning.
• Respond to incidents out of hours which require Management staff.
• Build and maintain relationships with local authorities.

Staff management/supervision:

• Responsible for managing the day-to-day activities and guidance of the student liaison and service operative.
• Hold 6-monthly reviews with team members and set SMART goals.
• Supervise the work of cleaning and security staff and update roles as required.
• Facilitate cleaning and security staff training.
• Provide out of hours support for security staff.
• Ensure staff members and contractors are aware of and abide by internal policies and procedures.

Lettings:

Assists head office staff with:

• Ensuring maximum occupancy throughout the academic year.
• Working with relevant team members/ external contractors to ensure marketing material, including website and social media, is up-to-date.
• Responding to and following up on enquiries.
• Arranging and conducting viewings of rooms, in person or via remote technology.
• Building and maintaining relationships with local colleges and universities.
• Attending university open days and housing fairs where applicable.
• Keeping up to date with competitor building activities.

Essential Skills Required:

· GCSE English Grade C/ Grade 4

· Previous management experience within a similar role or environment.

· Competent in the use of Microsoft office products.

· Excellent interpersonal skills.

· Knowledge of health & safety requirements

· Friendly and approachable.

· ARLA Propertymark

· ARMA Property Qualifications

· Valid driving licence and car

· First aid & fire marshal

· Previous experience in the PBSA sector

· Competent in all social media platforms

Salary £27,000 - £30,000

Hours of work: 9am – 5pm, Monday – Friday. Flexibility required.

Occasional weekend work may be required / 2 weekends a year min.

Training and development provided

Please apply with cover letter and CV. Suitable candidates will receive a response within 7 days.

We are acting on behalf of an inclusive, equal opportunities employer