Electronic Technician

Senior Repairs Technician

Role Purpose:

Our client is a global leader in outdoor digital signage solutions, provides smart urban environments with cutting-edge technology. From hardware development to back-end customer services and supports both domestic and international clients. Their proprietary software, Remote Device Management (RDM®), ensures real-time performance monitoring across our screen network, offering 24/7 insights for consistent, high-quality content delivery.

The Senior Repairs Technician will manage the RMA and warranty processes, diagnosing faults, leading the repair/replacement process, and working with a variety of hardware and electronic components. The role also involves writing and updating operational procedures and ensuring adherence to departmental protocols.

Key Responsibilities:

1. Electronic & Electrical Fault Repair

• Diagnose and repair faults in digital signage, including LCD screens and other components.
• Conduct initial testing and fault-finding for returned products.
• Perform routine maintenance and calibration of electronic equipment.
• Ensure all repairs meet established quality and safety standards.

2. RMA & Warranty Process

• Manage the full repair and replacement process for returned products.
• Identify faults and determine appropriate repair or replacement actions.
• Accurately record and track all returned parts according to company procedures.
• Document all repair activities, including time taken, in line with internal processes.

3. Operating Procedures

• Write and update operational procedures, including repair manuals and troubleshooting guides.
• Ensure documentation is clear, accurate, and accessible to relevant personnel.

4. Team Collaboration

• Work with team members to ensure prompt repairs and maintain suitable stock levels.
• Train and support other technicians to maintain high-quality standards.

5. Process Implementation

• Implement and uphold departmental processes and procedures.
• Manage test equipment and ensure all tools are updated and in proper working order.
• Collaborate with other departments to ensure timely product availability.

Experience:

• Minimum of 3 years' experience in electronic repairs.
• Proven ability to diagnose and resolve electronic and electrical faults.

Skills & Personal Attributes:

• Strong technical and problem-solving abilities.
• High attention to detail.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Commitment to maintaining high-quality standards.

Qualifications:

• Degree or HND in Electronics, Electrical Engineering, or a related field (preferred but not essential).
• Additional certifications in electronics repair are advantageous.