Senior Repairs Technician
Role Purpose:
Our client is a global leader in outdoor digital signage solutions, provides smart urban environments with cutting-edge technology. From hardware development to back-end customer services and supports both domestic and international clients. Their proprietary software, Remote Device Management (RDM®), ensures real-time performance monitoring across our screen network, offering 24/7 insights for consistent, high-quality content delivery.
The Senior Repairs Technician will manage the RMA and warranty processes, diagnosing faults, leading the repair/replacement process, and working with a variety of hardware and electronic components. The role also involves writing and updating operational procedures and ensuring adherence to departmental protocols.
Key Responsibilities:
1. Electronic & Electrical Fault Repair
- Diagnose and repair faults in digital signage, including LCD screens and other components.
- Conduct initial testing and fault-finding for returned products.
- Perform routine maintenance and calibration of electronic equipment.
- Ensure all repairs meet established quality and safety standards.
2. RMA & Warranty Process
- Manage the full repair and replacement process for returned products.
- Identify faults and determine appropriate repair or replacement actions.
- Accurately record and track all returned parts according to company procedures.
- Document all repair activities, including time taken, in line with internal processes.
3. Operating Procedures
- Write and update operational procedures, including repair manuals and troubleshooting guides.
- Ensure documentation is clear, accurate, and accessible to relevant personnel.
4. Team Collaboration
- Work with team members to ensure prompt repairs and maintain suitable stock levels.
- Train and support other technicians to maintain high-quality standards.
5. Process Implementation
- Implement and uphold departmental processes and procedures.
- Manage test equipment and ensure all tools are updated and in proper working order.
- Collaborate with other departments to ensure timely product availability.
Experience:
- Minimum of 3 years' experience in electronic repairs.
- Proven ability to diagnose and resolve electronic and electrical faults.
Skills & Personal Attributes:
- Strong technical and problem-solving abilities.
- High attention to detail.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Ability to work both independently and as part of a team.
- Commitment to maintaining high-quality standards.
Qualifications:
- Degree or HND in Electronics, Electrical Engineering, or a related field (preferred but not essential).
- Additional certifications in electronics repair are advantageous.