Third Party Claims Team Leader

Third Party Claims Team Leader

Monday-Friday 9am-5pm (35 hours per week)

Bolton

Up to £45,000 DOE

Do you have Third party/Credit Hire experience?

Have you got Team leading/Leadership experience?

MPJ Recruitment are proud to be working with a UK leading businesses based in Bolton. We are currently recruiting for an experienced Third Party Claims Team Leader to help us shape and drive our Third Party Claims and Credit hire Handling team. You’ll be handling your own claims files whilst acting upon team management and development alongside opportunities for Intervention.

Third Party Claims Team Leader responsibilities:

• The role will involve all aspects of Third-Party Vehicle Damage and Credit hire Claims
• Effectively prioritise own claims portfolio and team responsibilities
• Coach and mentor staff providing the relevant training as part of that role
• Provide support and advice to junior staff on a daily basis
• Monitor the departments workload, prioritise staff tasks and ensure no backlog is allowed to develop
• Chair team meetings, promote positivity and pro-activity where required
• Complete team reports, provide MI to Managers, Department heads and Directors as needed
• Manage effective team audits and feedback; promote the development of team members.
• Provide point of contact for any incoming carrier, cover holder or broker query or complaints and ensuring these are actioned as appropriate
• Maintain high standards of customer service
• Provide a courteous approach to all customers
• Ensure timely allocation of tasks within department, company and FCA guidelines.
• Keep Brokers, Customers and other Key Stakeholders fully updated throughout the claim

What an ideal candidate may possess:

• Experience of dealing with claimants’ vehicle and credit hire claims, including both pre-litigation matters, point of contact for Delegated Authority matters, and some Non-Delegated matters
• Be able to demonstrate expert knowledge and appropriate arguments and case law in respect of credit hire claim, be able to demonstrate this is in claims negotiations, including training and mentoring others in the same practice, plus liaison with Claims Trainer where appropriate
• Ability to identify Indemnity and Fraud as needed and also liaise with company Fraud Controller as required

Third Party Claims Team Leader benefits:

• Competitive annual salary
• Free parking
• Hybrid working after training
• Bonus based around performance
• Enhanced pension contribution
• Industry related qualifications
• Holiday entitlement increasing with length of service
• Birthday off
• Holiday sell scheme
• 12 weeks training at the beginning plus ongoing support & training
• Gym benefits

CLICK APPLY if you are interested in finding out more about this opportunity.