Credit Hire File Handler

Credit Hire File Handler

Bolton

£23,000-£26,000 

Are you experienced in credit hire and passionate about delivering exceptional service? Our client are seeking a knowledgeable and proactive Credit Hire File Handler to join their team.

This role offers a fantastic opportunity to investigate complex credit hire claims from both a tactical and strategic standpoint. As a File Handler, you will conduct in-depth and technical investigations on claims submitted by designated opponents, with a focus on claims up to a value of £25,000.

Joining their team will provide you with an incredible opportunity to gain further experience in investigating and reducing credit hire claims for our Insurer clients.

Benefits:

• 25 days of holiday per year, increasing with length of service (with the option to buy or sell 3 days)
• Hybrid working model (1 day in office, 4 days from home)
• Simply Health Care Cash Plan
• Pension Contribution

Key Accountabilities:

• Education: Minimum of 3 GCSEs or equivalent, with a degree preferred
• Ability to use own initiative
• Effective planning and prioritisation skills
• Excellent verbal and active listening abilities
• Strong telephone negotiation skills
• Adherence to work processes and strategies
• Ability to recognise and respond with sensitivity and tact
• Effective decision-making and composure under pressure
• Proficiency in Microsoft Word, Outlook, and experience with Case Management Systems preferred
• Minimum of 12 months experience in a credit hire environment

Technical knowledge to be developed:

• Understanding of Pre-Proceedings Credit Hire
• Familiarity with the life cycle of a file
• Knowledge of common law and litigation principles
• Comprehension of costs and protective offers
• Ability to prepare a case for litigation

Personal Development:

This role offers an opportunity to develop a range of legal skills under supervision.

The File Handler's aptitude and desire to transition to different business units (such as litigated fast track, fraud, or multi-track work) will determine further career progression.

Leadership potential may also lead to opportunities in deputy and team leader roles.

Competencies:

• Effective communication
• Prioritising and organising
• Client skills
• Adaptability
• Interpersonal skills
• Commercial awareness
• Drive to succeed

Working Hours:

35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications:

• Experience handling credit hire files with evidence of managing own case load
• Education: Minimum of 5 GCSEs or equivalent, with a degree or LPC preferred
• Ability to use own initiative
• Effective planning and prioritisation skills
• Excellent verbal and active listening abilities

If you are interested in this role apply or email