NDA Fraud File Handler

NDA Fraud File Handler

We are on the lookout for ambitious and motivated motor fraud lawyers eager to become part of a vibrant and collaborative division as they advance their legal careers. An exciting opportunity awaits for a seasoned motor fraud lawyer to join our team. Our counter-fraud team, the largest and most established in the UK, embraces a relaxed and approachable atmosphere while delivering top-notch legal services. We take immense pride in our reputation and the impactful work we do with clients to combat fraudulent motor claims, as well as our proactive strategies to identify and mitigate emerging risks. We invite like-minded candidates to join us in this vital mission and to grow their careers alongside us.

Job Purpose

In the role of NDA File Handler, you will be part of a dedicated team of fraud specialists. Your responsibilities will include managing a caseload of litigated RTA fraud files for a variety of insurance clients, collaborating closely with adept claims handlers who function without Delegated Authority. The successful candidate will work hand-in-hand with the relevant Lead Lawyer to achieve the most favorable outcomes in a commercially sound manner. This position requires a commitment to following established procedures, as well as a forensic and analytical approach to evidence assessment. A keen commercial awareness is also vital. A critical component of this role is making informed decisions within a specified timeframe, in line with the case strategy and the client's best interests.The NDA File Handler will proactively seek to identify and leverage all litigation opportunities, playing a key role in shaping the future of the counter-fraud sector.

The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:

• Bogus Passenger
• Staged/Contrived
• Fraudulent Exaggeration
• Induced accidents
• Low Speed Impact
• Late Notification Claims
• Credit Hire Fraud
• Linked & Organised Crime

Key Accountabilities

It will be the responsibility of the NDA File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but not limited to:

Strategic Excellence

• Detailed review and analysis of evidence throughout the life of the case
• Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
• Adhering to all work type process stages
• Identifying strategic litigation opportunities and complex cases when appropriate
• Identifying client trends and any opportunities to raise profile with clients

Client Excellence

• Handling files in accordance with agreed client guidelines on a non-delegated basis
• Ensuring maximum client satisfaction on each case
• Ensuring accurate and timely completion of all client and internal MI
• Achieving both client and internal KPIs

Technical excellence

• Reporting to Insurer client throughout the lifetime of the claim
• Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
• Compliance with all procedural and investigative deadlines
• Achieving, the best result in litigation – protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so
• Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution
• Delegating tasks as appropriate to assistants to take the case forward
• Timely and accurate maintenance of all Case Management Systems from opening to closure
• Adherence to file management policies
• Complying with the SRA Standards & Regulations

Financial Excellence

• Be commercially aware, by working in an efficient and effective manner
• Commercial awareness so as to retain profitability
• Achieve financial targets
• Ensure timely and accurate billing

Working Hours

35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Bolton, Parklands Office. We are agile workers with attendance at our offices at least 1 day a week

Essential skills & attributes

• Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)
• Experience in one of the following:
• Experience of handling RTA pre-litigated and / or litigated case load
• An understanding of insurance litigation practice and processes together with indemnity principles
• Knowledge of the litigation process / working knowledge of the CPR
• Good advocacy skills
• Good client care skills and evidence of working to client guidelines
• High level of analytical skills
• Excellent listening, verbal and written communication skills
• Ability to prioritise work, keep to deadlines and work under pressure
• Ability to anticipate problems and identify solutions
• Experience of time recording and billing systems
• Excellent IT Skills

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) 
• Family Cover Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing 
• Death in Service
• Critical Illness Cover
• PHI/Income Protection ( Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer 
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation