Resident Liaison Officer - Social Housing

18 Recruitment have an excellent opportunity for an experienced Resident Liaison Officer to join their clients team in Bolton on a permanent basis.

Work will be working on external works includingwindows and doors, externaldecorations (paintings, gutterings etc) and roofing.

The Resident Liaison Officer will be responsible for

• Visiting residents in their homes and advising them on when and what work is being carried out and how it effects them
• Act as the main point of contact and deal with any problems/queries that the resident may have
• Attending and chairing resident forum meetings to advise residents of works being carried out
• Support customers, responding to their requests
• Liaise with site and head office to resolve any resident issues.
• Collate data from residents
• Identify opportunities to improve processes where possible
• Comply with all legal obligations, including Health and Safety
• Pre-entry visits and company inductions
• Collect resident agreement/approval forms

The ideal candidate will have:

• Experience in a similar role
• The successful candidate will need an in date CSCS card
• A driving licence and access to thier own vehicle (the properties are all within a 4 mile radius of each other so there is minimal travelling involved)
• Be IT literate - experienced at using Microsoft Teams.

Working hours are Monday - Friday 8am - 5pm.

Immediate start available for the right candidate.