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2nd/3rd Line Engineer

In Technology Group Limited
Posted 7 days ago, valid for 17 days
Location

Bolton, Lancashire BL1 6LU, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role is for a 2nd/3rd Line IT Engineer located in Bolton, Greater Manchester, offering a salary of up to £33,000 depending on experience.
  • The successful candidate will provide technical assistance to clients both remotely and on-site, with a strong emphasis on customer service.
  • Candidates are expected to have previous experience in a Managed Service Provider (MSP) environment and will be responsible for mentoring the 1st line team.
  • Technical skills required include proficiency in Windows OS, Office 365, Microsoft Azure, and networking fundamentals like DNS and DHCP.
  • Applicants should have relevant experience and be prepared to engage in project planning and delivery as part of a collaborative team.

Role: 2nd/3rd Line IT EngineerLocation: Bolton, Greater ManchesterSalary: up to £33,000 DOE

We are currently looking to recruit a Senior IT Engineer to join our clients growing team in an MSP environment. The successful candidate will be responsible for providing technical assistance to clients via remote networking and site visits.

Previous MSP experience is highly desired!

Responsibilities:

  • To provide 2nd/3rd line IT support to clients on site and remotely
  • Take ownership of all incidents and problems
  • Provide exceptional customer service to all clients
  • Create and update knowledge base articles
  • Mentor and train the 1st line team
  • Assist / be involved in the planning and delivery of projects
  • Communicate efficiently to ensure swift resolution to end user

Technical Skillset:

  • Windows Operating System 7/8/10/11
  • Office 365 and applications (Intune, SharePoint, PowerShell)
  • Microsoft Azure / Entra ID
  • Firewall configurations, installs
  • Routing and switch installs
  • DNS, DHCP, TCP/IP
  • Active Directory / Group Policies

Desired:

  • Antivirus / Malware solutions
  • Fortinet Firewalls
  • RMM, Autotask
  • Mac Support
  • ESET Technologies

Benefits:

  • Health Shield Benefits including GP Services, Prescriptions, Mental Health Line, Discounts on Dentist treatments and more!
  • Monthly Pay Day lunch's paid for
  • 28 days annual leave
  • Collaborative team environment
  • Great pension scheme

If this role sounds like something you would like to do and you have the required experience, then please click the apply button for immediate consideration.

Keywords: 2nd Line Engineer, Senior IT Engineer, 2nd Line, IT Support, IT Technician, MSP, Managed Service Provider, 2nd/3rd Line, Senior MSP Engineer

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.