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Are you a skilled 2nd Line IT Support Engineer / Desktop Support Analyst looking to make an impact in a dynamic professional services environment? Join a newly created IT Service Desk team and deliver top-tier support to end-users in a fast-paced, collaborative setting.
Role - 2nd line Support Engineer aka Desktop Support Engineer, Desktop Support Analyst, IT Support Engineer
Location - Bolton, Greater Manchester
Salary to 40K plus excellent
The Role:- Provide 2nd Line Support: Resolve escalations from 1st line support, working desk-side and remotely on issues related to Microsoft 365, Azure, Active Directory, and Windows OS.
- Ensure Seamless Operations: Proactively identify and resolve technical issues to minimize downtime and enhance user experiences.
- Leverage Modern Tech: Support and manage environments using Intune, Autopilot, Teams, and other Microsoft Modern Workplace tools.
- Customer Excellence: Communicate effectively with end-users, including VIPs, avoiding jargon and delivering exceptional service.
- Coach and Share Knowledge: Support junior team members by sharing expertise and best practices.
- Experience: 2+ years in a similar 2nd Line IT support role.
- Technical Skills: Expertise in Microsoft Modern Workplace, networking principles, PC support, firewalls, routers, and VoIP telephony.
- Customer Focus: Exceptional communication and relationship-building skills.
- Certifications: Microsoft 365 or ITIL Foundation certifications (preferred).
- A full UK driving licence is required.
Interested? Please send a cv for a swift response
