Insurance Claims Handler

Salary: £26,000 - £32,000 + DOE

Location: Bolton/Bury

Benefits: Workplace Pension, Life Assurance, Support for CII Qualifications, Employee Assistance Programme, 25 Days Annual Leave, Onsite Parking, Training Support

Our client is a leading independent insurance broker with over 60 years of experience in the industry. They are currently seeking an experienced Insurance Claims Handler to join their well-established and friendly team.

• Claims Assessment: Review and assess insurance claims across various products to determine coverage and liability.
• Client Acknowledgment: Acknowledge all new claims to clients and insurers, keeping clients informed and pursuing the best outcome.
• Investigation: Investigate and gather evidence to support claims decisions.
• Negotiation: Negotiate with claimants, insurers, and other parties to reach fair settlements.
• Timely Handling: Ensure all claims are processed efficiently, adhering to FCA guidelines and company procedures.
• Record Management: Maintain accurate and up-to-date records of all claims activities.
• Diary Management: Manage an efficient diary system for claims follow-up.
• Mentorship: Mentor and provide guidance to junior claims handlers.
• Customer Service: Maintain a high level of customer service and adherence to exceptional care standards.
• Relationship Development: Build and maintain good working relationships with clients and insurers.
• Industry Awareness: Stay up-to-date with changes in the insurance and childcare industries.
• Reporting: Prepare claims reports for Account Executives on larger cases.
• Training: Conduct training and assessment exercises in line with the individual T&C scheme and identify areas for personal development.

The ideal candidate will possess:

• A background in insurance claims handling
• Strong negotiation and communication skills
• Excellent attention to detail
• Ability to work efficiently and adhere to deadlines
• Mentorship experience is preferred
• CII qualifications are a plus

• Competitive salary package
• Workplace pension with employer-matched 5% contribution
• Life Assurance - Death in service benefit (2x annual salary)
• Support for obtaining CII qualifications
• Employee Assistance Programme
• 25 days of annual leave, plus extra holiday days at Christmas not deducted from annual entitlement

Please submit your latest CV if you have a background in insurance claims handling. We look forward to hearing from you!