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We are looking to recruit an experienced Income Officer for Our clients established team based on the outskirts of Bolton.
You will be joining a high performing team responsible for maximising rent and service charge income collection. You will be expected to provide a high quality, customer focused income collection service, providing support & advice in order to assist customers to be able to pay their rent & to sustain their tenancies.
Income Officer Key Duties Include:
- Proactively communicate with customers regarding their rent accounts using all contact methods (phone, e mail, text, letter, office interviews).
- Account and statement reconciliations and resolving miss allocations.
- Manage rent arrears cases and negotiate payment arrangements.
- Collaborate with internal teams and external organisations to support tenancy sustainment.
- Providing financial and welfare advice benefits advice to customers.
- Prepare cases for court where necessary.
We are looking for someone who:
- Is organised and happy to work on their own initiative.
- Is performance focused and able to meet targets.
- Ideally has experience of income collection & arrears management.
- Ideally has a good working knowledge of welfare benefits.
- Has excellent communication & negotiation skills.
- Has experience of working with partners, stakeholders and customers with positive outcomes.
Please get in contact if you would like more details or send your cv.
( 8.30am - 4.40pm)
