Customer Account Manager

LB100 - Customer Account Manager

Location: Bolton

Salary: £30,000 - £33,000

Overview:

First Military Recruitment are currently seeking a Customer Account Manager on behalf of one of our clients.

The purpose of this role is to maximise sales through service contracts and capital sales. Working both independently and with other team members you will maintain existing and source new customer relationships to expand the Company’s client base.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Introducing / Selling the whole range of the Company’s products and Services to existing customers.
• Establish effective relationships and collaborations with internal and external stakeholders to address key business issues and opportunities.
• Timely completion of records in the business CRM system and other paperwork.
• Arranging and provide demonstrations.
• Ongoing account management of existing client base and new business wins.
• Maintain competitive knowledge to create and adjust sales strategies.
• Work closely with sales team.
• Generate incremental and new business within existing customers.
• Commercial accountability (longer term).
• Account ownership with account stake holders.
• Provide a platform for future growth within the existing account base by updating customers either by account reviews or mail shots/conference calls.
• Understand the customer’s business and drivers and put strategy together to meet these requirements.
• Hold regular account reviews (quarterly or more regular dependant on activities or change).

Skills and Qualifications:

• Strong critical decision making, motivating, team building, delegating and monitoring quality.
• Forming, monitoring, and maintaining constructive relationships by influencing stakeholders’ expectations at all organisation levels, understanding their needs and delivering against agreed timescales.
• First class customer services, cross culture liaisons, lead generation, conflict alignment/negotiation and a dynamic, confident attitude of working with and enthusing people of all professional levels. Ability to explain complex information into layman terms.
• Experience in EpoS systems would be an advantage, but not essential.

Salary: Bolton