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Brook Street Social Care are proud to be working with an established and large supported living service covering across the North West for both mental health and learning difficulties and disabilities.
Role: Service Manager
Sector: Mental Health - Complex Needs
Location: Bolton
Salary: 30,000 dependent on experience
Job Purpose:
- To plan, manage and co-ordinate the work of a team to ensure the optimum use of resources and the delivery of effective support for vulnerable people in the community.
- To provide advice and guidance to staff. To mentor and induct new starters and be the first point of contact in the response to complaints/enquiries.
- To manage risks, supporting the team to enable people to maximise their potential.
- To liaise internally and externally and work with colleagues from other agencies to share best practice and knowledge and ensure clients achieve optimum outcomes.
Responsibilities:
- To line manage staff to deliver a service of excellence, ensuring that the service capacity is maximised at all times. Managing any instances of poor performance and taking the first steps in absence management
- To undertake relevant risk assessments and reviews, as required to ensure the effective development of staff and delivery of the service. To ensure that every client has an up to date support plan and risk assessment.
- To complete prompt, efficient, sensitive and high-quality assessments and support planning for clients, ensuring that effective goals are set to achieve maximum outcomes.
- To provide advice and guidance with regard to responding to complaints/enquiries from clients, families/carers and 3rd parties. Being the first point of contact for resolving complaints and/or conflict wherever possible, before escalating if required
- Overseeing delivering of support, ensuring that staff comply with quality, health and safety standards in line with CQC requirements where applicable
- To ensure the upkeep of electronic records on the agreed operational platform
- To provide data and reports as required to monitor and achieve maximum utilisation and performance
- To create and maintain champion roles for the team to aid their personal development
- To take part in on call duties as required
- To work flexibly across a 7 day rota to meet the needs of the service
Qualifications:
To be successful for this role, you must hold the following qualifications;
- Health and Social Care Qualification relevant to the role such as NVQ Level 3
- Knowledge and experience of working within the relevant client group
- Excellent communication skills
- Good time management skills and prioritising skills
- Flexible and adaptable to changing environments, processes and procedures
- Willingness to work flexibly in order to meet the needs of the service
To discuss this role further and apply please attach your CV, and a confidential chat will then be arranged.
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