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- assist and support the delivery of a high quality Housing Options & Advice Service for homeless persons, those threatened with homelessness and others in housing need.
- provide for all aspects of homelessness and housing advice casework from contact / initial application, assessment, decision, provision / securing of prevention and relief assistance through the delivery of statutory homelessness prevention, relief and other assistance via related policies and practices.
- assist vulnerable customers to access and engage in services; offering advice and support on all options; advocating and negotiating on behalf of customers; and work closely with other agencies externally & internally in order to provide options, prevent and relieve homelessness and to provide for the needs of households.Â
- To obtain necessary information by undertaking assessments and develop plans for customers seeking advice & assistance with housing related matters including homelessness, in various settings/locations as directed.
- Provide advice, options and assistance including via liaison, negotiation and advocacy with other services and agencies as appropriate in order to meet need.
- To have a working knowledge of: housing, homelessness and related legislation; associated Code(s) of Guidance, local policies & procedures; and have an awareness of changes in legislation, policy guidance and current practice with regard to all the issues around housing & homelessness.
- To support and encourage customers (including those who may be homeless) through appropriate techniques and mechanisms in order that they: take responsibility for and engage in actions to address their own housing and other needs as appropriate; and are assisted with maintaining or securing suitable accommodation including through negotiation with support services to sustain successful outcomes.
- To provide specialist advice and information on housing options, advice, homelessness and allocations as well as general advice on related matters as appropriate to internal and external customers and agencies including landlords.
- To represent the Council and the service ensuring collaborative case-working, contributing to service development and reporting on progress to management in all liaison and work with internal and external services / agencies on matters concerning housing options & homelessness within the Borough.
- CV must demonstate experience of working in housing options
- Knowledge of homeless Interventions and assessments under the Housing Act 1996
- Understanding of housing need and homelessness issues
- Excellent communication and networking skills to build positive relationships and support customers to take ownership in addressing their housing and other needs
- Enhanced DBS check
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
