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The Business
Our client is a specialist manufacturer who are a key part of a wider group business made up of a number of production operations.
The Role
The Warranty and After Care Manager is responsible for overseeing the aftersales service and support operations. They will primarily ensure customer satisfaction and loyalty by managing customer service, repairs, warranty claims, and other aftersales activities, whilst overseeing the financial performance of the aftersales function. They will also create and champion a business wide understanding of the key field issues affecting customer retention and ensure that improvement activity is in place to resolve root causes. Key duties will be delivered across:
- Warranty Claim Processing
- Chargeable Repairs / Service Operations
- Customer Relations and Support
- Data Analysis and Reporting
- Process Improvement
- Vendor and Supplier Management
What they're looking for
The successful candidate will have demonstrable career experience and personal competencies in the following areas:
- Warranty management: Familiarity with relevant software and tools used in aftersales operations (e.g., CRM systems, inventory management software).
- Data analysis: Ability to analyse data (financial and operational), manage budgets, control costs and identify recurring failures.
- Communication: Strong verbal and written communication skills to interact effectively with customers, team members, and other stakeholders.
- Problem-Solving: The capacity to identify and resolve issues efficiently and effectively.
- Customer Focus: A strong commitment to customer satisfaction.
- Results-Oriented: A focus on achieving key performance indicators and driving business results.
- Product Knowledge: Whilst not must have, it is beneficial if you had an understanding of automotive products and automotive service offerings.
What's on offer
Salary is competitive based on career experience and qualifications with benefits including a 4.5 day working week.
