Debt Collection Administrator

• Location: Bolton Town Hall
• Job Type: Full-time, temporary
• Contract: Initially until 15/12/2024
• Hours: 37 per week, 9-5 Monday to Friday

Bolton Council are seeking a Debt Collection Administrator to provide clerical and administrative support associated with the collection of debts. 

• Provide clerical and administrative support to the team, including maintaining filing systems, responding to requests, setting up new accounts, and handling direct debits.
• Raise invoices, credit and debit memos, and standing charges, ensuring the correct addition of VAT and interest, and processing refunds.
• Assist with the collection of outstanding invoices by agreeing on repayment plans, monitoring arrangements, and updating the system for unpaid invoices.
• Amend computer records following contact with customers, other council sections, and external agencies.
• Attend meetings to receive and share information and maintain up-to-date knowledge of relevant systems.
• Use ICT systems competently to accurately input and maintain information relating to sundry debts.
• Communicate effectively to ensure the effective exchange of information.
• Deal with customers in a sensitive and diplomatic manner to meet their needs.
• Work as part of a team and contribute to the effective running and performance of the service.

• Ability to accurately calculate charges to answer customers’ queries relating to debts.
• Must be able to demonstrate an ability to organise, plan and prioritise own workload.
• Ability to use ICT systems competently to accurately input and maintain information relating to sundry debts.
• Demonstrate a knowledge of training methods and techniques as the post-holder will be expected to provide on-the-job training to new team members.
• Show excellent communication skills to ensure the effective giving and receiving of information.
• Demonstrate an ability to deal with customers in a sensitive and diplomatic manner to meet customer needs.
• Demonstrate effective team working, including providing support to colleagues, as well as meeting objectives determined by management.
• Experience of contact with the public as this post involves dealing with customers.
• Experience of using IT systems, in particular Microsoft Office products.

To apply for the Debt Collection Administrator position, please submit your CV detailing your relevant experience