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Location: Aintree
Job Title: Team Leader - Warehouse Operations
Hours: 08:30-16:30 Monday- Friday
Salary: up to 27,000 per annum, DOE.
HRGO Recruitment are seeking a dynamic and experienced Team Leader to join our client's Warehouse Operations team. As a Team Leader, you will be responsible for overseeing the day-to-day operations of the warehouse, ensuring efficient processes and exceptional customer service. Your role will involve managing inventory, supervising a team of employees, and maintaining a safe working environment.
Key Responsibilities:
- Process deliveries and list stock on website and WMS
- Monitor inventory levels and manage stock replenishment
- Ensure accurate and timely processing of returns
- Manage order fulfilment, including picking and packing
- Enforce safety policies and procedures to maintain a safe working environment
- Ensure compliance with relevant regulations and company policies
- Supervise a team of employees, ensuring productivity, quality, and safety standards are met
- Provide guidance, support, and motivation to team members
- Provide feedback on staff performance
- Guide customers through troubleshooting steps or explain processes
- Handle customer complaints, concerns, or issues with empathy and professionalism
- Assist with order placement, changes, or cancellations
- Help customers track shipments or manage returns and exchanges
- Offer advice or recommendations based on customer needs
- Maintain accurate records of customer interactions, transactions, and feedback
- Gather feedback from customers to help improve the company's products, services, or customer service processes
Requirements:
- Proven experience in an operations position/warehouse management
- Leadership skills with a positive work attitude
- Attention to detail and excellent organisational skills
- Ability to prioritise and manage tasks across areas of responsibility
- Ability to comply with all health and safety standards and company policies
- Computer skills and strong written and verbal communication skills
If you have a passion for ecommerce, a strong background in operations, and a desire to lead a team to success, we would love to hear from you.
Please call Nicola at HR GO recruitmnent for more information (phone number removed) or email (url removed).
