Back to searchCustomer Service Advisor
Shorterm Group
Posted 2 days ago, valid for 11 days
Bootle, Merseyside L20 1EZ, England
£22,300 per annum
Full Time
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Sonic Summary
- The position is for a Customer Service Advisor within the Jeopardy Management team, initially temporary but potentially long-term based on performance.
- The role involves managing up to 40 metering technicians, ensuring timely appointments, and addressing any scheduling issues.
- Candidates should possess excellent communication skills, the ability to learn new systems quickly, and strong prioritization skills.
- The position requires a minimum of 1 year of relevant experience, and the salary offered is £25,000 per year.
- Working hours are Monday to Friday from 7:30 AM to 8:00 PM and Saturday from 8:00 AM to 5:00 PM, with opportunities for remote work.
Role Overview:
As a Customer Service Advisor, you will ensure the efficient operation of up to 40 metering technicians within a specified region. Your key responsibilities will include monitoring work schedules, ensuring appointments are met on time, and identifying any at-risk appointments.
Key Duties and Responsibilities:
* Ensure all meter technicians sign on at the start of their allocated shifts. Contact
technicians if they do not sign on, and report any issues to the Jeopardy Team Leader.
* Build and maintain strong relationships with metering technicians and team members.
* Verify that all appointments have been logged daily from the technicians' Hand-Held Units
(HHUs).
* Prioritize and manage same-day appointments.
* Capture and update scheduling information in case of HHU failures.
* Redistribute appointments in case of unplanned technician absences, escalating to the
Jeopardy Team Leader if necessary.
Required Skills and Qualifications:
* Excellent communication skills and a professional telephone manner.
* Ability to quickly and effectively learn new systems.
* Strong task prioritization skills and adaptability to unexpected situations.
* Logical thinking and the ability to work under pressure.
Working Hours:
* Department operates Monday to Friday, 7:30 AM - 8:00 PM, and Saturday, 8:00 AM - 5:00 PM.
* You will work an 8-hour shift on a weekly rotational basis, with your schedule provided a
month in advance.
* Opportunity to work from home one day a week, as well as on late shifts or Saturdays.
Join our clients team and contribute to a dynamic and supportive work environment. Apply today!
