We are collaborating with a valued client to recruit a Customer Service Advisor for their Jeopardy Management team. Initially a temporary position, this role offers the potential for a long-term opportunity based on your performance and ability to meet the role's requirements. You will play a crucial part in managing a contract between our client and a third-party company supplying smart meters across the UK.Role Overview:As a Customer Service Advisor, you will ensure the efficient operation of up to 40 metering technicians within a specified region. Your key responsibilities will include monitoring work schedules, ensuring appointments are met on time, and identifying any at-risk appointments.Key Duties and Responsibilities:* Ensure all meter technicians sign on at the start of their allocated shifts. Contacttechnicians if they do not sign on, and report any issues to the Jeopardy Team Leader.* Build and maintain strong relationships with metering technicians and team members.* Verify that all appointments have been logged daily from the technicians' Hand-Held Units(HHUs).* Prioritize and manage same-day appointments.* Capture and update scheduling information in case of HHU failures.* Redistribute appointments in case of unplanned technician absences, escalating to theJeopardy Team Leader if necessary.Required Skills and Qualifications:* Excellent communication skills and a professional telephone manner.* Ability to quickly and effectively learn new systems.* Strong task prioritization skills and adaptability to unexpected situations.* Logical thinking and the ability to work under pressure.Working Hours:* Department operates Monday to Friday, 7:30 AM - 8:00 PM, and Saturday, 8:00 AM - 5:00 PM.* You will work an 8-hour shift on a weekly rotational basis, with your schedule provided amonth in advance.* Opportunity to work from home one day a week, as well as on late shifts or Saturdays.Join our clients team and contribute to a dynamic and supportive work environment. Apply today!
Customer Service Advisor
Shorterm Group
Posted 16 hours ago, valid for 18 days
Bootle, Merseyside L206NT, England
Part Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- We are seeking a Customer Service Advisor for a temporary position with the potential for long-term employment based on performance.
- The role involves managing a contract between our client and a third-party smart meter supplier, overseeing up to 40 metering technicians.
- Key responsibilities include monitoring work schedules, ensuring timely appointments, and managing technician absences.
- Candidates should possess excellent communication skills, the ability to learn new systems quickly, and strong task prioritization abilities.
- The position offers a salary of £25,000 per year and requires at least 1 year of relevant experience.