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The Customer Service Advisor will provide exceptional service to all customers, handling inquiries and requests with proficiency. The role requires a dedicated and empathetic professional, skilled in providing solutions and maintaining the company's high service standards.
Client Details
The business is a leading player in the FMCG industry, employing over 100,000 staff across multiple sites. The company is well-established, boasting a strong reputation for quality products and exceptional customer service. Located in Liverpool, the business is renowned for its commitment to employee development and growth. .
Description
- Managing customers orders to ensure fulfilment.
- Promptly and efficiently resolving ant queries or complaints.
- Analysing key trends to impact long term solutions.
- Communicating and coordinating with internal departments.
- Providing feedback on the efficiency of the customer service process.
- Delivering expectational and professional levels of customer service.
- Ensuring process guidelines are adhered too.
Profile
A successful Customer Service Advisor should have:
- Strong communication and interpersonal skills.
- Proficiency in customer relationship management software.
- An ability to work well under pressure.
- Excellent problem-solving skills and attention to detail.
- A commitment to providing excellent customer service.
Job Offer
- A competitive salary.
- Excellent opportunities for career progression within the FMCG industry.
- A positive, team-oriented work environment.
- Comprehensive training and development opportunities.
- Generous holiday leave.
