Back to searchTechnical Support Advisor
Shorterm Group
Posted 12 hours ago, valid for 8 days
Bootle, Merseyside L20 1EZ, England
£22,300 per annum
Full Time
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Sonic Summary
- Shorterm is recruiting a Technical Helpdesk Advisor for a full-time, temporary position with potential for long-term employment based on performance.
- The role involves providing technical support for smart meters, performing back office activities, and managing stakeholder communications.
- Candidates should have strong organizational skills, logical problem-solving abilities, and proficiency in Microsoft Office, with no prior technical knowledge required as training will be provided.
- The position offers an 8-hour shift on a rotational basis, with working hours from Monday to Saturday and the possibility of remote work one day a week.
- The salary for this role is not specified, but applicants are encouraged to apply if they meet the qualifications.
Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK.
Your responsibilities will include:
* Day-to-Day Technical Support: Assist Metering Technicians with issues such as meter
polling and configuration, and smart meter scheming.
* Back Office Activities: Perform tasks like remote updates to smart meters and managing
task lists.
* Administrative Duties: Support daily operations and provide excellent service to both
internal and external customers.
* Stakeholder Communication: Respond to queries from internal and external stakeholders, escalating to the Technical Support Team Leader when necessary.
* Process Integration: Assist with the integration of new processes and initiatives,
ensuring continual improvement.
Technical Responsibilities:
* Collaborating with the IT department for data fixes.
* Serving as the technical contact for field operations related to smart metering issues.
Note: You do not need to have prior knowledge of these technical processes as comprehensive training will be provided.
Qualifications and Skills:
* Ability to prioritize tasks and work independently.
* Logical problem-solving skills and high organizational abilities.
* Proficiency in Microsoft Office applications.
* Eagerness to learn with provided training (2 weeks classroom training followed by on-the-floor training with experienced employees).
Working Hours:
* The department operates from 7.30 to 20:00 Monday to Friday and 8:00 to 17:00 on Saturdays.
* You will work an 8-hour shift on a weekly rotational basis, with shift patterns provided a month in advance.
* Opportunities to work from home one day a week, including late shifts and Saturdays.
If you are interested in this opportunity and meet the qualifications, we encourage you to apply and join our dynamic team.
