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Location: Aintree
Job Title: Team Leader - Warehouse Operations
Hours: 08:30-16:30 Monday- Friday
Salary: 24,000-27,000 per annum, DOE.
HRGO Recruitment are seeking a dynamic and experienced Team Leader to join our client's Warehouse Operations team. As a Team Leader, you will be responsible for overseeing the day-to-day operations of the warehouse, ensuring efficient processes and exceptional customer service. Your role will involve managing inventory, supervising a team of employees, and maintaining a safe working environment.
Key Responsibilities:
- Process deliveries and list stock on website and WMS
- Monitor inventory levels and manage stock replenishment
- Ensure accurate and timely processing of returns
- Manage order fulfilment, including picking and packing
- Enforce safety policies and procedures to maintain a safe working environment
- Ensure compliance with relevant regulations and company policies
- Supervise a team of employees, ensuring productivity, quality, and safety standards are met
- Provide guidance, support, and motivation to team members
- Provide feedback on staff performance
- Guide customers through troubleshooting steps or explain processes
- Handle customer complaints, concerns, or issues with empathy and professionalism
- Assist with order placement, changes, or cancellations
- Help customers track shipments or manage returns and exchanges
- Offer advice or recommendations based on customer needs
- Maintain accurate records of customer interactions, transactions, and feedback
- Gather feedback from customers to help improve the company's products, services, or customer service processes
Requirements:
- Proven experience in an operations position/warehouse management
- Leadership skills with a positive work attitude
- Attention to detail and excellent organisational skills
- Ability to prioritise and manage tasks across areas of responsibility
- Ability to comply with all health and safety standards and company policies
- Computer skills and strong written and verbal communication skills
If you have a passion for ecommerce, a strong background in operations, and a desire to lead a team to success, we would love to hear from you.
Join our client in creating exceptional customer experiences and driving the growth of the operations department. Apply now to be considered for this exciting opportunity by visiting (url removed), creating an account, uploading your CV and proof of ID and NI number then calling (phone number removed).
