Income Housing Officer

Castlefield Recruitment are currently recruiting an Income Housing Officer for a housing association based in Merseyside. The role is on an initial 3-month contract with the possibilty of extension or to be made permanent. This position will have a mixture between site visits and office attendance and paying between £20 - £23 per hour via umbrella agency.

The role:

• Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
• Managing the arrears process in compliance with group Policies and procedures. 
• Identify support needs of our customers, offering basic welfare advice / guidance and making referrals to or signposting to external agencies.
• Ensure that appropriate legal action is taken to recover debt
• Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
• Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures
• Support customers with changes to their tenancy

The person:

• Previous experience in social housing management
• Good knowledge of rental income collection and an understanding of legal processes relating to income collection
• Excellent communication skills
• UK valid driving licence and driver