Helpdesk Admin

4Recruitment Services

Posted 2 days ago, valid for 11 days

Bordon, Hampshire GU35 0FX, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The role is for Helpdesk Admins based in Hampshire, GU35, offering an ongoing temporary position with the potential for permanent employment.
The pay is £12.00 per hour PAYE or £15.00 per hour through an umbrella company.
Candidates must be available to work shifts, including weekends and holidays, especially during the winter months from October to April.
The position requires close collaboration with clients and operations teams, management of contracts, and accurate updating of IT systems.
A minimum of 1 year of relevant experience is required for this role.

This is role is shift / 24/7 COVER Helpdesk Admins RequiredBased in Hampshire, GU35On-going temporary role, potential to go perm Paying £12.00ph PAYE or £15.00ph via UMBRELLA This position will be contracted to work Monday to Friday during the months of May to September and Monday to Sunday during October to April.The period between Oct - Apr will involve 8 hour shift work across a 24 hour period to ensure we support the winter service arm of our business. To work closely with the client and Operations teams to support managers and supervisors in their dealings with the rest of the business, specialist services etc.To liaise with the clients around contracts/quotes/service delivery and queries.To represent the Operations and Key Accounts teams in relation to admin and other issues as necessary Update internal and external databases and accurately record all job related information on the appropriate IT systems (SAFE/Masternaut etc).Assist with visits in the SAFE system and ensure accuracy in their input and closure Create and manage contract reports and supporting contract documentation.To provide management information and reporting data Assist in the preparation for client meetings Deal with communications in a professional and prompt manner.Ensure full audit trails are maintained and evidenced where required.To ensure and improve quality of service through close working with operational colleagues Follow Group and company policies and procedures, at all times.You may be required to work weekends and over holiday periods due to the seasonality of the role (these will be done on a rota basis). Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy, please apply to the job with your updated CV.

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