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Inbound Sales and Customer Service Advisor
- Location: Elstree/Borehamwood
- Job Type: Full-time
- Annual Salary: £25,000 - £26,000
Join one of the areas leading suppliers of environmentally friendly packaging as an Inbound Sales and Customer Service Advisor. This role is ideal for someone passionate about delivering exceptional customer service and driving sales within a dynamic and ethical organisation.
Day-to-day of the role:
- Handle inbound customer enquiries professionally, offering accurate information and resolving issues with outstanding customer service.
- Build relationships with existing customers to cross-sell and upsell, maximising basket spend.
- Generate new sales leads and escalate business opportunities.
- Go the extra mile with customers via phone and email to ensure their requirements are fulfilled.
- Work closely with the customer service manager and internal teams to ensure a high level of customer service is consistently delivered.
- Prepare sampling requests to be dispatched daily.
- Stay updated on product knowledge and industry trends.
- Maintain accurate records of customer interactions and transactions.
- Manage DPD issues including customer returns and collections.
Required Skills & Qualifications:
- Proven customer support experience.
- Strong telephone handling skills and active listening skills.
- Ability to respond and react to customers in various scenarios.
- Excellent communication and presentation skills, both written and verbal.
- Strong problem-solving skills.
- Ability to manage time effectively and prioritise tasks.
- Professional manner when handling disputes across all communication methods.
Benefits:
- Competitive salary.
- Discretionary bonus.
- 33 days holiday including bank holidays.
- Pension plan.
- Opportunities for progression and development within the company.
To apply for the Inbound Sales and Customer Service Advisor position, please submit your application.
