Job Title: Customer Service Executive
Salary: Circa £28,000
Location: Borehamwood
Contract: Permanent
Hours: Permanent - 40 hours per week shift patterns between Monday to Sunday, 8am to 8:00pm
Our client will also consider candidates looking for part-time hours too.
We are looking for an enthusiastic and friendly customer service professional to join an upbeat and passionate customer service team.
SKILLS REQUIRED
- Proven customer service experience (from retail, hospitality or an office based environment)
- Dedicated to offer excellent customer service and represent a brand
- Ability to work towards SLAs and targets
- Excellent computer skills, including Microsoft packages
- Positive and pro-active approach to work
- Confident and professional telephone manner with excellent communication skills
RESPONSIBILITIES
- Dealing with inbound communication via phone and email
- Handling any complaints and escalating where necessary
- Handling new and existing bookings
- Sending out confirmations to clients regarding their bookings
- Liaising with customers from start to finish, ensuring they are always informed
- Cross-selling any products to the customers
ADDITIONAL INFORMATION
- 25 days annual leave + bank holidays
- WFH on the weekends
- Auto-enrolment pension
- Free parking on site
- Opportunity to earn incentives with good performance
-Bonus scheme
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
Back to searchCustomer Service Executive
Smart10Ltd
Posted a day ago, valid for 23 days
Borehamwood, Hertfordshire WD6 1TE, England
£28,000 per annum
Full Time
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Sonic Summary
- The position is for a Customer Service Executive based in Borehamwood with a salary of circa £28,000.
- Candidates should have proven customer service experience, ideally from retail, hospitality, or office environments.
- The role involves handling inbound communication, managing bookings, and providing excellent customer service.
- Additional benefits include 25 days annual leave, a bonus scheme, and the opportunity to work from home on weekends.
- This is a permanent role requiring candidates to work 40 hours per week, with flexibility for part-time hours.
