Job Title: Customer Service Executive Salary: Circa £28,000 Location: Borehamwood Contract: Permanent Hours: Permanent - 40 hours per week shift patterns between Monday to Sunday, 8am to 8:00pm Our client will also consider candidates looking for part-time hours too. We are looking for an enthusiastic and friendly customer service professional to join an upbeat and passionate customer service team. SKILLS REQUIRED - Proven customer service experience (from retail, hospitality or an office based environment) - Dedicated to offer excellent customer service and represent a brand - Ability to work towards SLAs and targets - Excellent computer skills, including Microsoft packages - Positive and pro-active approach to work - Confident and professional telephone manner with excellent communication skills RESPONSIBILITIES - Dealing with inbound communication via phone and email - Handling any complaints and escalating where necessary - Handling new and existing bookings - Sending out confirmations to clients regarding their bookings - Liaising with customers from start to finish, ensuring they are always informed - Cross-selling any products to the customers ADDITIONAL INFORMATION - 25 days annual leave + bank holidays - WFH on the weekends - Auto-enrolment pension - Free parking on site - Opportunity to earn incentives with good performance -Bonus scheme Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
Back to searchCustomer Service Executive
Smart 10 ltd
Posted 2 days ago, valid for 23 days
Borehamwood, Hertfordshire WD6 4NB
£28,000 - £40 per week
Full Time
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Sonic Summary
- The job title is Customer Service Executive with a salary of circa £28,000.
- The position is located in Borehamwood and is a permanent role requiring 40 hours of work per week, with shifts between Monday and Sunday from 8am to 8pm.
- Candidates should have proven customer service experience from retail, hospitality, or an office-based environment, and a positive, proactive approach to work is essential.
- Responsibilities include handling inbound communications, managing complaints, processing bookings, and cross-selling products to customers.
- Additional benefits include 25 days of annual leave plus bank holidays, work-from-home opportunities on weekends, and a bonus scheme based on performance.
