Customer Service Advisor

Customer Service AdvisorBorehamwoodCompetitive SalaryHere at Every Step Recruitment, Office Support, we are happy to be supporting a well-respected and established Company who are looking to appoint a Customer Service Advisor who is passionate about delivering exceptional customer service and going above and beyond to exceed Customer’s expectations.This is a full-time, permanent, office-based role, offering a Competitive Salary, personal development, the opportunity to earn a quarterly bonus, and internal progression.Refreshingly, there are no KPI’s or targets to work to; it’s all about handling inbound Customer calls, actively listening to Customers' needs, taking the appropriate action and providing a follow up email to the Customer detailing the call and the action taken whilst also pre-empting any future questions that the Customer may have and providing the relevant information- ensuring that you have done everything possible to help the Customer.Your day-to-day responsibilities will include:

• Handling low-volume, incoming Customer calls
• Responding to email queries
• Resolving the Customer query / request from start to finish
• Proactively introduce products and services
• Maintaining Customer records
• Adhering to the Company’s compliance policies and procedures

You will have the following skills and attributes:

• A minimum of 1 years’ experience in a similar, telephone-focused Customer Service role preferably within the Financial Services sector
• A professional and friendly approach
• Excellent listening skills
• Exceptional communication skills - both written and verbal
• A pro-active approach to personal development

If you believe you have what it takes to successfully undertake this Customer Service Advisor role and you would like to hear more, then we would certainly welcome your application!