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- Handling inbound and outbound calls
- Delivering exceptional customer service at all times
- Processing new bookings, booking extensions, and terminations within required SLAs
- Handling customer complaints efficiently through to resolution
- Updating company system with accuracy, processing rental documentation, and providing reports.
- Offering additional products or solutions to improve customer experience
- Proven experience in a customer service environment
- A passion for customer service and a strong understanding of how to deliver it.
- Proven ability to communicate effectively by phone, email, and chat
- The ability to work under pressure and achieve business KPIs
- 25 Days holidays + bank holidays
- Birthday day off
- Pension
- Work based discounts
