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Head of Customer Support and Collections
Bridging Finance
Hertfordshire
£60-80k
We are working with a well established Bridging Lender, who are recruiting for a Head of Customer Support and Collections Manager for their bridging and development finance loan book. The successful applicant will lead a small, experienced team and be responsible for the efficient, ongoing management of performing loans and the recovery of loans in default.
This new role requires strong leadership skills, in-depth knowledge of collections and reporting practices for a property finance lender, and a strategic mindset to shape the future direction of the loan management and collection's operations of a growing business.
Main responsibilities:
- Management of customer support team
- A portfolio of performing and non-performing secured property loans.
- Working alongside colleagues to minimise litigation
- Resolve contractual disputes pre-proceedings and deal with contested matters up to trial
- Maintain high standards of financial management and record keeping
- Undertake effective due diligence processes at all times
- Prepare and submit regular reports to keep the board informed of the status and trend
- Meetings with, and site visits to, overdue and/or defaulted clients as necessary
- Develop existing and build new strong relationships with external partners, such as receivers and legal counsel, to optimise collections outcomes
- Develop and enhance collection and recovery policies
- Working with the Group Financial Controller to develop systems to identify potential bad debts and assist with cash flow modelling
Requirements:
- Previous experience in a similar position
- Experience working with legal counsel, insolvency practitioners, receivers etc
- A good understanding of legal processes and requirements regarding non-performing loans
- A strong team player ethos, with the ability to collaborate with peers across teams
- Experience of working in a fast-paced property finance environment with the ability to plan and prioritise workload
- Understanding of property finance security issues
- A desire to continually improve our processes by suggesting improvements
- Ability to lead & scale a team
- Highly analytical person with excellent problem-solving skills
- Knowledge of financial statements and cash flow analysis, industry/market credit research.
- Strong communication, interpersonal and leadership skills.
- Must have excellent negotiation and problem-solving skills.
- Excellent Organisational skills
