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Job Description: 3rd line service desk engineer (MSP)
Location: Borehamwood
Hours: Mon Fri - 8-5pm
Duration: Permanent
Salary: 40-45k DOE
Role Description:
This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.
Qualifications
路 A bachelor鈥檚 degree in computer science, Information Technology, or equivalent work experience
路 Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services
路 Experience with operating systems including Windows Server 2012+ and Windows 10
路 Experience with PowerShell and scripting languages is a plus.
路 Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.
路 Experience in an MSP environment is preferred.
路 Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.
路 Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.
We are looking for someone who:
路 Has a natural aptitude for troubleshooting and problem-solving.
路 Embraces continual change and process improvement.
路 Can express ideas and information clearly and concisely.
路 Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
路 Demonstrates a passion for customers and delivering service excellence.
路 Proactively keeps up to date with technologies supported by us, including:
o Firewalls
o Network routing and switching
o Office 365
o Enterprise Mobility & Security including Intune and Azure AD
o Wireless Networking
o Server hardware
o Virtualisation technologies: VMware, vSphere, Zerto
o MS Windows Server Hyper-V
o Azure
o Active Directory
o Exchange and Exchange Online
o SQL
o Teams
o SharePoint
o Anti-Virus technologies including Bitdefender.
You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up.
What you can expect from us in return:
We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
路 Holiday: 22 days' holiday rising to 25 days with length of service
路 Health: A free membership to the local gym
路 Birthdays: A free day鈥檚 holiday on your birthday (or nearest Friday/Monday)
路 Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff.
路 Training: A tailored training plan including official vendor certifications
