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Claims Handler
OA are recruiting for a Claims Handler to join our client’s highly successful and growing team.
The successful candidate will support the Claims Cosmetic & Property Department by ensuring that claims handling and processes are carried out efficiently and correctly from first notification to settlement including payments, fraud detection and liaising with loss adjusters when required.
The successful candidate will possess excellent telephone and email skills, have meticulous attention to detail and be proficient in Microsoft Office packages.
Location: Borehamwood
Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 2 days in the office and 3 days from home after a successful probation period.
Salary: £28,000
Claims Handler- Benefits:
- 23 days holiday + UK bank holidays
- Life assurance
- Private health care for you and dependents
- Employee assistance programme, including GP line, cashback for treatments, advice line
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
Claims Handler- Key Responsibilities:
- To be first point of contact and provide advice/guidance to policyholders throughout the life cycle of a claim
- Upon notification of a claim, accurately record and analyse all information (including obtaining & analysing supporting documentation), in order to validate and proceed with the claim
- Monitor the progress of a claim, making sure customers and other relevant parties (internal and external) are kept informed of the progress of claims where appropriate and any issues that may arise
- Negotiate, settle and/or repudiate claims with insurers or within delegated limits of authority and to refer all claims where required or if above delegated authority to underwriters with recommendations
- Act in accordance with the agreed procedures and protocols under binding agreement and Delegated Authority Schemes
- Prepare written responses to enquiries
- Process and maintain client/departmental emails (mailboxes)
- Maintain diary systems by written and oral communications
- Service calls where required to maintain professional relationships with loss adjusters, insurers and other relevant legal and claims professionals
- Ensure all documentation issued and actions taken fall within the agreed service standards and FCA regulations
- Enter data accurately for client records and ensure their completion within the agreed service standards
- Answer, resolve and/or transfer inbound phone calls when required
- Keep up to date with industry news and developments ensuring that your technical knowledge is kept current
Claims Handler - Skills and Experience:
- An excellent level of written and spoken English and Mathematical skills
- Experience of working in a claims environment
- Excellent communication skills - written and verbal, focusing on customer service skills with a professional and friendly telephone manner and the ability to communicate clearly
- Exceptional attention to detail and accuracy ensuring that high standards of quality are consistently maintained
- Ability to work within a team environment and to co-operate with team members thereby building effective working relationships
- Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as required
- Drive and self-determination with the ability to identify problems and implement solutions
- Ability to demonstrate flexibility and adaptability
- The ability to plan, organise and meet deadlines, keep promises and prioritise own workload
- Experience in the property sector especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry
If you have a basic understanding of insurance or financial services and want to advance your skills with a thriving company, please apply online with your CV.
BARNPERM
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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
