Service Charge Officer

Reed

Posted 2 days ago, valid for 21 days

Borehamwood, Hertfordshire WD6 4NB

£18.93 per hour

Part Time

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Sonic Summary

The Service Charge Officer position offers an hourly rate of £18.93 PAYE and requires previous experience in service charges within housing services.
This temporary role involves responding to resident enquiries about service charge estimates and actuals, as well as handling documentation requests.
Candidates should possess strong customer service skills, proficient numeracy abilities, and attention to detail, with familiarity in Microsoft Dynamics being a plus.
The job allows for flexible work-from-home arrangements, requiring 2-4 office days per month for training and meetings.
This position is ideal for individuals who excel in customer-focused environments and are meticulous in managing financial data.

Service Charge Officer

Hourly Rate: £18.93 PAYE
Location: WFH with some office attendance in Borehamwood for training and meetings
Job Type: Temporary, Immediate Start

We are seeking an experienced Service Charge Officer to join our team on an ongoing temporary basis. This role is crucial for handling resident enquiries related to service charge estimates and actuals. The position offers a dynamic work environment where each day brings new challenges and learning opportunities.

Day-to-day of the role:

Respond to resident enquiries regarding service charge estimates and actuals, including requests for further information, disputes on service pricing, and corrections of charges.
Handle requests for documentation related to service charges such as Section 21 & 22 requests, invoices, and Section 20 consultation information.
Support internal teams by answering enquiries via our team inbox, verifying resident charges, and communicating service charge information to residents as directed.
Maintain high accuracy in reviewing and verifying resident charges, identifying potential errors such as unusually large increases or discrepancies in invoice allocations.

Required Skills & Qualifications:

Previous experience in service charges in housing services is required.
Strong customer service skills, comfortable with regular interaction via phone and email.
Proficient numeracy skills with a keen eye for detail.
Familiarity with Microsoft Dynamics is desirable, though not essential as training will be provided.
Ability to work effectively both independently and as part of a team.

Benefits:

Competitive hourly rate.
Flexible work-from-home policy, with 2-4 office days per month for essential meetings and initial training.
Comprehensive training in the use of Microsoft Dynamics and other relevant tools.

This role is ideal for someone who thrives in a customer-focused environment and possesses a meticulous approach to handling financial data. If you are looking for an engaging temporary role and meet the above criteria, we would love to hear from you.

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