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Are you passionate about community-focused housing management? MMP Consultancy is partnering with a national housing association to recruit a number of dedicated Neighbourhood Officers on a temporary basis. As a Neighbourhood Officer, you will play a pivotal role in providing tailored housing management services to tenants, leaseholders, and residents within designated neighbourhoods, ensuring their needs are met while upholding tenancy and lease conditions.
Role Overview:
- Investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies
- Deliver effective housing management services to tenants, leaseholders, and residents, ensuring their needs are met within designated neighbourhoods.
- Serve as the primary point of contact, offering assistance and resolving queries promptly.
- Work with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues
- Visit customers who may require additional support and assess whether they require on going tenancy support
- Conduct evictions, and attend stay hearings, attend court to represent the organisation
- Conduct scheduled visits to tenants and leaseholders, addressing service requests and clarifying tenancy and lease terms.
- Assist in preparing legal cases and documentation for First-Tier Tribunal (Property Chamber) proceedings when required.
- Ensure tenancies and leases are managed per agreements, addressing breaches according to policies.
Ideal Candidate:
- Prior experience as a Housing Officer or Neighbourhood Officer.
- Strong understanding of the social housing sector and relevant legislation.
- Current awareness of leasehold management and prevailing housing sector challenges.
