Retail Manager

As our Retail Manager for the North Cornwall portfolio, you’ll play an important part in helping people enjoy their day. And you’ll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we’ll give you the chance to be creative and give you the support and tools you need to build your career.

The portfolio consists of two shops, Boscastle Harbour and Carnewas. Boscastle is open all year round and Carnewas trades March-October.

Hours: Working 37.5 hours per week, with a usual working pattern of shifts normally 10-5 but changes in the summer and winter..

Salary: £29.500 per annum

Duration: Permanent Vacancy

Interview: W/C 04 November 2024

Reporting to the Area Manager, you'll be leading a team of 10+ retail assistants and 3+ retail volunteers. You'll be part of the leadership team within the North Cornwall portfolio, and will work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place.  

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

Your focus every day will be on your customers: going out of your way to make sure they’re having their best possible day. You'll lead your team from the front, encouraging them to speak to people and listen to what they want. And also to inspire them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty and history.  You'll set stretching targets for the team, and work together to achieve these through the highest standards of customer service and presentation of retail products.

Please also read the full role profile, attached to the end of this advert.

• an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
• skilled in coaching, developing and leading teams 
• experienced in managing rotas and recruiting staff
• adept at getting maximum sales out of a retail outlet   

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.