Events Customer Liaison

Events Customer Liaison30-35 hours a week, permanent contract - flexible hours negotiable

Are you a proactive, detail-oriented professional with a passion for exceptional customer service and live events?

About the role

As the Events Customer Liaison, you will:

• Resolve customer ticketing issues promptly and professionally via email and telephone.
• Set up events and manage bookings using the Eventbrite system.
• Reconcile ticketing data to ensure accuracy and smooth operations.
• Assist in maintaining and updating customer databases.
• Support the wider events team with administrative tasks as needed.
• Work collaboratively to enhance the attendee experience at Warners Shows.

Key skills & attributes

We’re looking for someone who:

• Has experience in a customer service role and is passionate about delivering outstanding service.
• Possesses strong written and verbal communication skills.
• Can work effectively under pressure, manage deadlines, and adapt to changing priorities.
• Has proficiency in using event management tools or systems (e.g. Eventbrite, CRMs) is advantageous.
• Has excellent problem-solving skills and a keen eye for detail.
• Is a quick learner, adaptable to new tools and processes.
• Thrives both independently and as part of a team, showing initiative and collaboration.

What we offer

• The opportunity to work with a successful, vibrant team at the forefront of the events industry.
• Insight into large-scale event planning and operations.
• Access to professional development opportunities and training.
• Competitive salary based on experience.
• Accommodation and expenses covered during event travel.