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1st Line Support Technician
Location: Bourne - Full Time - Office based
Hours : Monday -Friday (Apply online only)
Salary : 26k - 29k
The 1st Line Support Technician plays a crucial role in delivering exceptional customer service and ensuring a seamless IT experience. This involves proactive engagement with staff to provide technical assistance across our IT infrastructure, while also championing ongoing IT initiatives and projects. The role will form an integral part of the technology team,supporting technology users day-to-day.
Key Accountabilities & Responsibilities
- Provide 1st line support foron site and remote.
- Effective troubleshooting of hardware and software issues.
- Responsible for accurately logging incidents, service requests, and problems utilising the service desk system.
- Active Directory administration, including the setup of new users, groups, and computers.
- Assist with the on-boarding and off-boarding of new staff.
- Complete new computer builds and install software as required.
- Support efforts to maintain accurate asset management through documentation and processes.
- Assist with approved purchasing of hardware and consumables.
- Responsible for liaising with external suppliers and service providers as required.
- Administration of documentation, files, equipment and resources.
- Assist with end-user training when required.
- Complete daily checks of key systems and services.
- Assist with the training of colleagues.
Essential
- Proven experience in a customer-facing support role.
- Minimum of 1-2 years working in IT.
- Knowledge of ticketing systems and processes.
- Tech savvy with a strong interest in technology.
- Able to work to deadlines.
- Strong problem solving with a can do attitude.
Please contact Maria for an informal chat about the role.
