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- Processing received payments, and allocating these to the accounts, as well as posting cash and benefit, debtor invoices and cash receipts to the finance system
- Raising and despatching debtor invoices, as well as responding to customer requests for standing orders, direct debits or other payment methods
- Reconciling cash and transfer postings
- Posting both universal credit and HR payments to customer accounts
- Examining when needed customer and debtor credits
- Providing a credit control services by actively pursuing the collection of debts and customer payments, chasing the recovery of unpaid accounts and debts that haven't been actioned by the recovery team and keeping in contact with customers, resolving any queries as needed
- Collecting and administering direct debits and ensuring that all receipts are correctly allocated to accounts
- Handling incoming correspondence via post, emails and telephone calls
- Ensuring that reconciliation between the bank, the system and financial ledgers can be undertaken
- Creating and maintaining charges, monitoring rents and service charges
- Ideally possess an AAT qualification
- Good experience working in transactional processing
- Excellent systems knowledge, including Microsoft Office and accounts systems
- Strong communication skills
- Good ability to manage a diverse workload
- Full clean driving license and access to a vehicle
