Back to search
Business Support Officer - Children's Social Care Service
Hours:
- 37 hours - General Hub
- 37 hours - Fulfilled Lives (Adult Social Care)
- 18.5 hours - Private Fostering
- 20 hours - Children in Care
Are you an organised, resilient, and proactive professional with a passion for supporting vital social care services? Several exciting Business Support Officer opportunities are available within Children's Social Care, offering you the chance to make a real difference in the lives of children and families.
You'll be working closely with teams across key service areas including the Children's General Hub, Private Fostering, Children in Care, and Fulfilled Lives. This is a fantastic opportunity for someone with excellent administrative skills and a strong commitment to confidentiality and quality service.
Role Overview
As a Business Support Officer, you will provide essential administrative and organisational support to individuals and teams, ensuring the smooth running of day-to-day operations and enabling frontline staff to focus on delivering exceptional care and support.
Key Responsibilities
- Organise and support complex multi-agency meetings, including minute-taking and summarising key decisions.
- Maintain accurate records and manage confidential information in line with GDPR.
- Respond to enquiries professionally and empathetically, ensuring customer satisfaction.
- Input and manage data across various systems with high levels of accuracy.
- Prepare reports and collate data to support the team's operations and planning.
- Manage diaries for senior staff and coordinate logistical arrangements as required.
- Order goods and services following internal financial guidelines.
- Work collaboratively with colleagues and escalate issues when necessary.
What We're Looking For
- 2 A Levels or NVQ Level 2/3 in Business Administration (or equivalent experience).
- Proficient in Microsoft Office and other standard business software.
- Previous experience in customer service and/or administrative roles.
- Strong minute-taking and meeting organisation skills.
- Excellent verbal and written communication abilities.
- A high degree of emotional intelligence and resilience.
- Ability to prioritise tasks and adapt to a fast-paced environment.
