CX Insight Manager

Harnham - Data & Analytics Recruitment

Posted 22 days ago, valid for 7 days

Bournemouth, Dorset BH89BJ, England

£45,000 - £54,000 per annum

Full Time

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Sonic Summary

The position of CX Insight Manager offers a salary of up to £70,000 and is based in Bournemouth, requiring only two days a month in the office.
The role involves providing insights into customer journeys, gathering data from surveys and complaints, and conducting research to enhance customer experience.
Candidates should have experience in mentoring or coaching teams and leading initiatives focused on Customer Experience (CX).
Strong skills in insights generation and storytelling, along with strategic abilities, are essential for this position.
Interested applicants are encouraged to send their CV to Valentine to express their interest in the role.

CX INSIGHT MANAGER

SALARY UP TO £70,000

BOURNEMOUTH - 2 DAYS A MONTH

The Company

This is a well known insurance company

THE ROLE

As CX Insight Manager, you can expect to be involved in the following:

Provide insights into end-to-end customer journeys
Gather insights from surveys and complaints, delivering true insights, not just data reports
Conducts or commissions research to offer valuable insights for business stakeholders, optimising customer journeys to enhance advocacy, loyalty, and customer experience
Analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups
Contribute to strategic plans based on data-driven insights
Define and measure customer perception consistently across all products and customer journeys

Your Skills And Experience

Experience mentoring/coaching teams
Lead initiatives focused on Customer Experience (CX)
Strong skills in insights generation and storytelling (not just data reporting)
Strategic ability is important

How To Apply

To express your interest, send your CV to Valentine by clicking the apply button below

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