Your Company:NET Recruit are delighted to be supporting a manufacturing business who are seeking a Head of Customer Service to join their team operating in the Bournemouth area, for a 9-Month fixed term contract. The company provide excellent solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. Due to recent success, they are investing in their future, expanding many of their internal teams and reaching a wider customer base, meaning that they require a strong support mechanism in place to provide exceptional support to their clients.This role is of paramount importance to the business, supporting customers with queries and issues to find positive resolutions, strengthen relationships and build a strong returning customer base. The position holder will be expected to be able to lead the team from the beginning and be able to bring a wealth of experience and knowledge to the team in order to lead and develop the team to meet ongoing business needs.Your Role and ResponsibilitiesWhile in this position your duties may include but are not limited to:

Managing a team of up to 12 customer service professionals to ensure that work is distributed fairly and that the team is aligned with business goals
Acting as the point of contact for any issues that are escalated, working proactively and sympathetically to find a resolution that supports both customer and business interests
Building strong working relationships with customers
Liaising with internal managers as it is needed, to ensure that business offerings are in line with customer demands
Deciphering new processes when needed to optimise both customer journeys and the teams' work output
Identifying opportunities for continuous improvement in the team

What you will need to Apply:To be considered for this role, applicants must be established Customer Services Managers/Team Leaders, with a wealth of experience and be able to hit the ground running and support the team from day one. Applicants must be confident and a strong communicator, with a positive and proactive demeanour and a head for problem solving. Experience working in the manufacturing or engineering sectors is also required to be considered for this role. As this role is interim, all applicants must have a short or no notice period/be immediately available and be happy to take a contract position with no scope for being made permanent at the current time.What you will get in Return:The company are offering the chosen candidate a remuneration package of up to £55,00 which will be dependent on previous experience that can be brought to this role. While in this position, you will gain excellent exposure from within a leading business withn the industry, gaining you valuable experience that will be transferable to future projects.To enquire further about this exciting role, please reach out to:Joshua Whitton - Recruitment PartnerM: E:

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