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Customer Service Administrator

Hays Specialist Recruitment Limited
Posted a day ago, valid for 23 days
Location

Bournemouth, Dorset BH89BJ, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position involves answering operational telephone calls and managing accounts with customers and suppliers.
  • Candidates should ideally have experience in the construction or waste management sectors, but this is not mandatory.
  • The role offers a salary range of £24,000 to £25,000 and includes a hybrid work schedule of four days in the office and one day at home.
  • Responsibilities include processing customer orders, handling queries, and resolving complaints efficiently.
  • The company provides a supportive team environment in newly refurbished offices.
  • Answering operational telephone calls in a professional manner
  • Building a rapport with customers and suppliers and managing accounts where needed
  • Processing customer orders and liaising with suppliers
  • Dealing promptly and efficiently with telephone and email queries from customers and suppliers
  • Advising customers on both commercial and domestic waste management
  • Sourcing alternative ad-hoc services
  • Producing customer reports
  • Performing administrative tasks as required
  • Other ad-hoc duties ensuring the smooth running of the customer service department
  • Supporting other members of the team when required
  • Assisting your colleagues in other departments where required
  • Administration of contractor pricing, purchase orders and new sites onto the system
  • Making notes for sites, clients and supply chain with appropriate information and advising departments on issues
  • Supporting new business through supplier sourcing where applicable
  • Resolving any customer / supplier complaints efficiently
  • Maintaining a positive working attitude throughout your employment

Ideally the client would like some experience within Construction / Waste, but this is not essential. £24,000/£25,000 4 days office / 1 day at home Newly refurbished offices, great team to work with What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.