Customer Service Administrator

An exciting position has arisen with an expanding company based in Bournemouth.

As a Pensions Administrator you’ll be handling customer enquiries via email, letter and occasionally by telephone and providing a great customer experience.

If you’re looking for your next step within Administration, then this could be a great opportunity for you.

What you’ll be doing:

• You will be handling their customer enquiries via email, letter, providing a great customer experience.
• The role will require you to meet their customer expectations by providing a market leading customer centric service which builds excellent relationships.
• Demonstrate care and empathy for their customers and their needs when handling customer enquiries.
• Achieve high standards of quality, efficiency, and productivity.
• Build and maintain relationships through the delivery of customer requests within timeliness standards set.
• Take personal responsibility for meeting deadlines and resolving customer concerns.
• Demonstrate adherence to customer focus and conduct policy.
• Demonstrate flexibility and collaboration towards meeting customer and business needs.

What we’re looking for:

• Customer centric mindset and experience of working in customer service / administration.
• Ability to work to a high level of accuracy and deliver the best customer service.
• Demonstrate a flexible approach towards changing business needs.
• Professional attitude.
• Good IT skills.
• Good standard of education - Maths and English GCSE grade C+

Hours: 37.5 hours per week Monday - Friday - 9am - 5.30pm

Initial training is 100% office based and then once trained you will be expected to be in the office 3 days per week (2 days working from home)

What’s in it for you?

• A very competitive basic salary plus benefits.
• 23 days’ holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.
• Company matched pension scheme, private medical cover, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The possibility of working from home, flexible working options are available when fully trained.
• You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and they will provide the support you need to do just that.