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  4. Customer Service Administrator

Customer Service Administrator

NET Recruit
Posted 3 days ago, valid for 11 hours
Location

Bournemouth, Dorset BH89BJ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A successful manufacturing business in the Bournemouth area is seeking a Customer Service Advisor with previous customer service or administration experience.
  • The role involves handling administrative tasks, entering orders, preparing metrics, and liaising with various teams to process orders and address queries.
  • Applicants should possess strong communication skills, excellent computer literacy, and be logical problem-solvers.
  • The starting salary for this position is up to £30,000, accompanied by an attractive benefits package including holidays and pension.
  • There are ample opportunities for development and progression within the company, as well as support for training and skills development.
A really successful manufacturing business, with excellent growth potential is seeking a Customer Service Advisor to join the team in the Bournemouth area.  You RoleWhile in this position your duties may include but are not limited to:
  • Handling any administrative tasks required that relate to customer service
  • Entering incoming order onto the system and undertaking any follow up actions that are needed
  • Preparation metrics for KPIs and SQCD board
  • Ensuring compliance with HMRC as required
  • Liaising with various cross-functional technical, sales and quality teams in order to process orders, communicate new enquiries or sales leads, answer any technical queries and to action any quality issues that are flagged
  • Supporting the raising of invoices for shipped goods
  • Raising credit notes for returned goods
  • Providing quotations for new enquiries and sales leads
  • Communicating with the shipping department about any special shipping requirements or delivery instructions that need actioning
  • Communicating with global sites regarding shipping and order fulfilment
  • Preparing reporting for the annual pricing uplift
  • Maintaining ERP records accurately
You MUST HavePlease apply ONLY if you meet the following criteria:
  • Applicants should have previous customer service or administration experience ideally
  • Excellent computer literacy, specifically with Microsoft Office and Navision
  • Strong communication skills, particularly over the telephone
  • A good problem-solver and logical thinker
Your OpportunityThe company provide a varied range of solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. This job holder will be providing customer focussed support, assisting internal teams to fulfil orders and providing support on administrative tasks.For the successful candidate there will be a starting salary of up to £30,000. Alongside this, there will be an attractive package including various perks such as a substantial holiday allocation, a good pension and a selection of other rewards. There will also be plenty of opportunities for development and progression within the role and wider business, as well as significant support in training and skills development.If this excellent opportunity interests you, then please don't hesitate to apply today!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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