A really successful manufacturing business, with excellent growth potential is seeking a Customer Service Advisor to join the team in the Bournemouth area. You RoleWhile in this position your duties may include but are not limited to:

Handling any administrative tasks required that relate to customer service
Entering incoming order onto the system and undertaking any follow up actions that are needed
Preparation metrics for KPIs and SQCD board
Ensuring compliance with HMRC as required
Liaising with various cross-functional technical, sales and quality teams in order to process orders, communicate new enquiries or sales leads, answer any technical queries and to action any quality issues that are flagged
Supporting the raising of invoices for shipped goods
Raising credit notes for returned goods
Providing quotations for new enquiries and sales leads
Communicating with the shipping department about any special shipping requirements or delivery instructions that need actioning
Communicating with global sites regarding shipping and order fulfilment
Preparing reporting for the annual pricing uplift
Maintaining ERP records accurately

You MUST HavePlease apply ONLY if you meet the following criteria:

Applicants should have previous customer service or administration experience ideally
Excellent computer literacy, specifically with Microsoft Office and Navision
Strong communication skills, particularly over the telephone
A good problem-solver and logical thinker

Your OpportunityThe company provide a varied range of solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. This job holder will be providing customer focussed support, assisting internal teams to fulfil orders and providing support on administrative tasks.For the successful candidate there will be a starting salary of up to £30,000. Alongside this, there will be an attractive package including various perks such as a substantial holiday allocation, a good pension and a selection of other rewards. There will also be plenty of opportunities for development and progression within the role and wider business, as well as significant support in training and skills development.To express interest in this role and have a confidential chat, please reach out to:Christina Smith - Talent Acquisition SpecialistM: E:

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