Customer Service Advisor

Customer Service Advisor
Basic Salary: Up To £23,800
Hours: Monday - Friday 830am till 530pm
Location: Bournemouth
·NO SALES!
·28 Days Holiday plus Bank Holidays
·Birthday Off
·Beer Fridge every Friday
·Exclusive Discounts & Offers - Most Major Retailers
·Access to health & wellbeing services
 
If you are looking for a fun, happy working environment, this is for you!
Our client is an established and highly reputable payroll services company. They have been a major player for more than 20 years and have worked with thousands of people across a wide range of industries.
As their Customer Service Advisor, here is what you would have done last week:
·Managed a number of customer queries across multiple contact channels (telephone, email, live chat and social media responses).
·Supported customers through their registration process.
·Participated in active learning sessions aligned to customer experience or general product knowledge.
·Investigated and resolved any customer complaints efficiently.
 
Who you are:
·You Possess customer service experience from previous employment.
·You will be experienced working in a customer care/service environment and able to utilise a variety of communication channels including over the phone, email, social media etc.
·You can demonstrate a good standard of numeracy and literacy.
·You have Strong communication skills, both oral and written.
·You will be resilient, self-motivated, assertive, and confident.
 
What's in it for you:
We'll enable you to challenge yourself. Make a positive impact on our business. Growing with us and making your mark, always learning. You'll have 28 days holiday so you can take some downtime whenever you need it and you'll never work on your birthday again. You'll get a pension plan that supports you for the future, and an employee discount scheme that is in a class of its own.