Customer Service Advisor

Customer Service Advisor

Location: Bournemouth

Salary: £25,000 per annum

Our client is telecommunications company with a human element at its core, the company are pioneers of digital communication. They are changing the game with their approach to providing businesses with cutting-edge phone systems, lightning-fast internet, memorable phone numbers, and seamless international connections.

They are now on the lookout for a dynamic Customer Service Advisor to join their vibrant, progressive team in beautiful Bournemouth.

The Role

As the main point of contact for their valued clients, you’ll be the friendly face and voice of the company, providing the highest level of support and assistance.

Whether it's troubleshooting technical issues, guiding customers through their range of services, or providing expert advice, you will play a pivotal role in maintaining and building relationships with their existing and future customers, and providing a fantastic customer experience.

They value quality over quantity in their work approach. They’re not answering call after call in a high-volume, high-paced call centre, which they believe positively sets them apart from other customer service roles.

Between answering calls and queries, you will work alongside your various teams to help with ongoing projects and tasks, based on your interests and abilities.

 Skills and Qualifications

• Communication: Ability to communicate effectively with customers over the phone and through email.
• Customer Focus: Dedication to providing wonderful service and aiming to exceed customer expectations.
• Problem-Solving: Capacity to troubleshoot technical issues and find solutions.
• Team Player: Ability to collaborate effectively with team members.
• Tech-Confident: A keen interest in telecommunications and a desire to learn.

Benefits

• Competitive Salary: £25,000 per year
• Reduced Hours: Enjoy a 4.5 day working week after a year with the company
• Lucrative Bonuses and Commission: Plenty of extra earning opportunities and rewarding for dedication.
• Professional Development: Opportunities for growth and advancement within the company.
• A Supportive Team Environment: Join a vibrant, friendly team of knowledgeable and helpful experts.
• Cutting-Edge Technology: Work with the latest exciting tools and innovations in digital communication.
• Beautiful Location: Based in the heart of Bournemouth, the beach, shops and eateries are all just a stone’s throw away.
• Working Hours: Monday to Friday, 9am - 5.30pm.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate to apply